Servicing you will be through our offices at Kilimani at Mowaka The Place along Wood Avenue will appoint a senior consultant who will be in charge of your travel, tours and conferences requests.
Travelling Planning and Organizing
Pinnacle Travel offers advice on travel formalities, which include:
- Making changes and canceling of reservations for all airlines, rental cars and hotels
- Consultation during the compilation and modification of travel guidelines.
- Organizing business-travel seminars and information management.
- Express ticket delivery service
- Visa Processing
- Vaccinations, Customs and entry regulations
.
Value Added Services
- Pinnacle Travel will use our long outstanding good relationship with all airlines and hotels for confirmation of waitlisted bookings.
- Pinnacle Travel will manage your complete travel account, assist in formulating
your travel policy, and provide MIS reports, administrating Frequent Traveler
programes and corporate agreements. your travel policy, and provide MIS reports, administrating Frequent Traveler programes and corporate agreements. - Pinnacle Travel will assist in resolving supplier complaints.
- Pinnacle Travel will collect and deliver tickets, travel documents at no additional cost.
- Pinnacle Travel will provide you with a monthly newsletter updating you on special fares, new procedures and policies and industry information special fares, new procedures and policies and industry information
PRODUCTS AND TRAVELLER SERVICES
Meet and Greet /VIP Assistance
Pinnacle Travel will provide above service on request to you and their VIP visitors even
if not ticketed by us at a nominal fee. This executive service entails:
➢ Welcoming travelers upon arrival and departure
➢ Assisting with baggage claim
➢ Escorting travelers to the appropriate ground transportation
Airport Transfers
Pinnacle Travel will provide transfers to and from the airport at a very minimal fee.
TRAVELLER ADVICE
- As a client you can rely on the vast resources of Pinnacle Travel for first hand travel information.
HEALTH REQUIREMENT
Our dedicated travel consultant will alert you ifa particular
destination is a health risk area.
Your traveler will be informed of all requirements and advised on the
necessary precautions.
OTHER ADVICE
Pinnacle Travel will advise you on industry related crisis, sudden weather changes and
natural disasters and will offer the traveler all re-routing alternatives.
LUGGAGE ASSISTANCE
Pinnacle Travel will assist you whenever possible in filling the appropriate airline
forms and once again use our extensive experience to file claims and follow-up with
respective airlines.
GLOBAL TRAVEL ASSISTANCE
Pinnacle Travel guarantees the provision of 24 hour, seven day a week, 365 days a year
service and support.
LEISURE TRAVEL
Pinnacle Travel will in addition to business travel offer leisure products to your staff locally, regionally and internationally which include:
➢ Inclusive packages i.e. flight and accommodation
➢ Tailor made packages
➢ Exclusive discounts at worldwide hotels and resorts
TRAVEL INSURANCE
Pinnacle Travel in conjunction with Resolution Insurance arranges Travel Insurance for all our clients
SEMINARS AND GROUP MEETINGS
Pinnacle Travel will assist you in the co-ordination of high-level meetings, ranging from ten to a thousand and more participants. Services provided include:
➢ Designated group coordinator
➢ Assistance with venue selection
➢ Transfer to venue
➢ On-site support including food and beverage and audiovisual requirements.